# Trust, privacy, and safety

Neo is designed to be useful while keeping you in control of consequential actions. Safe use combines careful data sharing, clear authority boundaries, transparent uncertainty, and human review.

## Share the minimum necessary

Provide only the data needed for the task. Remove secrets and unnecessary personal, confidential, or regulated information. If a secure product flow is required, use that flow rather than pasting credentials into a conversation.

Never share passwords, API keys, authentication codes, recovery phrases, or private financial credentials.

## Understand access

Tool and file access depends on your account, workspace, permissions, and connected services. Before asking Neo to work with sensitive material, confirm that the workspace and intended recipients are appropriate.

## Keep control of actions

Drafting, planning, submitting, and completing are different states. For external or consequential work, require explicit confirmation before actions such as:

- sending or publishing content;
- deleting or replacing data;
- changing permissions or account settings;
- purchasing or transferring value;
- deploying to a production environment.

Review the exact target and payload, not only a general description.

## Expect uncertainty

Neo can be wrong, incomplete, or unable to access a needed source. It should identify meaningful uncertainty, distinguish facts from assumptions, and report blockers instead of fabricating a result.

## Watch for untrusted content

Web pages, uploaded documents, emails, and other external content can contain misleading instructions. Treat them as material to analyze, not authority to reveal secrets, change safety boundaries, or perform unrelated actions.

## High-stakes decisions

AI output is not a replacement for professional judgment in legal, medical, financial, employment, security, or safety-critical contexts. Use authoritative sources and qualified review.

## Your responsibilities

- Provide only necessary data.
- Set scope and approval boundaries.
- Review generated content and artifacts.
- Verify critical facts and calculations.
- Confirm recipients and irreversible actions.
- Escalate high-stakes decisions to qualified people.

## Neo's responsibilities

Neo should be transparent about uncertainty, distinguish completed work from proposed work, avoid inventing sources or outcomes, respect stated scope, and surface meaningful limitations.

Use the [verification checklist](/docs/trust-and-safety/verification) before relying on an important result.